Let's break the code of customer care outsourcing

Your Contact Channels in Our Care


  • Social Media

  • Emails

  • iMessages

  • Messengers

  • Live Chat

  • SMS

  • Phone Calls

  • Custom Apps
- How it Works

You can Get Started
in Just 24 Hours

In Just 4 steps we are live and running on your channels under 24 hours
  • 1.Fill Onboarding form and Sign Up
  • 2.Create Knowledge Base and Share FAQ
  • 3.Train and Deploy FAQ with Agents
  • 4.Embed and Connect Chat Tools
GET A QUOTE
Our Services

We cover Variety of Services
from Simple Chat replies to Technical Support

Live Chat Support

Engage with your customers instantly and affordably through live chat support outsourcing. Reduce First Response Times (FRTs), enhance customer satisfaction, and enjoy a range of benefits

Email Support

Experience unparalleled email support outsourcing that delivers rapid replies, customized attention, and precise solutions, ensuring your email management is streamlined and stress-free.

HelpDesk Support

Swiftly resolve technical issues with our comprehensive help desk support services. Maintain high user satisfaction by addressing concerns efficiently. Experience seamless and reliable support that keeps your operations running smoothly

Event/ Conference Support

Enhance your events and conferences with by outsourcing support, providing real-time assistance and seamless communication. Our dedicated team ensures quick responses to attendee inquiries, creating a smooth and engaging pre to post experience for everyone involved

Activation/ Onboarding Support

Streamline activation and onboarding for your digital products with our outsourced support services. Our expert team ensures a smooth and efficient process, guiding users step-by-step to enhance their experience and ensure successful integration.

Social Media Support

Enhance your social media customer interactions with our expert support services. Engage effectively, resolve queries swiftly, and build lasting relationships, all while upholding your brand's voice and values.

Instant Messaging Support

Boost your customer service with our outsourced support via instant messaging apps. Our team provides quick and efficient assistance, ensuring your customers receive timely responses and personalized care right at their fingertips

Technical Support

At Hello24, our expert team excels in swiftly resolving complex technical issues, guaranteeing your users a seamless and uninterrupted experience with your products. Our commitment to excellence ensures that every challenge is met with precision and efficiency, allowing your customers to enjoy your products without any hassle

eCommerce Support

Offer your online shoppers exceptional customer support with our customized eCommerce solutions. From browsing to after-sales assistance, we ensure your customers enjoy a flawless and satisfying shopping experience.
- Features

Turn Your Visitors Into Customers.

Different Goals for different businesses,sourcing quality leads, better onsite conversions and better customer support — Hello24 comes loaded with all the features to achieve these. For further enquiries, engage us on our live chat widget. We are available!
%
Uptime & Availibility
%
Channels Coverage

24×7 Managed Service Provision.

Professional Agents custom trained to the minute details of your business with a 95% uptime. No generic or robotic chat approach.

Shared or Dedicated Agents

Enjoy the benefit of a shared team, a team dedicated to your business or trained AI Chatbots that work full time or specific off-peak periods or weekends

Dedicated Account Manager

For immediate correspondence,escalations, SLA targets and premium support over emails, phone, video calling & screen sharing.

Free Software and Technology

A software packed with premium features absolutely free of charge. With our Software you get Multilingual Support,Secure Encryption & Much More.
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Experience A Free Service
Trial Now.

  • Free 7-day trial
  • Ticketing system
  • Analytics
- Testimonials

What Our Clients
Says About Us.

“ Meet our world famous support team. They are fast, they are smart, and they will help you out any time day or night! Our Support Heroes are here for you 24/7. Supercharge your website and social media profiles. ”
“ Meet our world famous support team. They are fast, they are smart, and they will help you out any time day or night! Our Support Heroes are here for you 24/7. Supercharge your website and social media profiles. ”
  • Ethen H. Hunt CEO of Mirax Shop & Clothing
  • Miranda B. Bali Founder of Kilix Co.
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F.A.Qs
Frequently Asked Questions

  • What are your Service Hours?
    Our service team is available 24/7 to provide service of any inquiries or issues your clients may have.We also have periodic availabile shifts based on your operation type
  • How do I monitor agents performance for my brand?
    We provide regular, detailed reports on key performance indicators via emails and a Dashboard, so you can track our impact on your business every step of the way.
  • What happens if an Agent doesnt have enough information to attend to a client?
    Our agents work with an updated FAQ document of your business. In a case where we dont have enough details, we will pend the user and reach out to you or your representative to update the document appropriately. Then we re-contact and re-engage the client with the solution that was just updated on the document. Our SLA is to make sure this process is completed under 24hrs
  • What languages do your chat agents speak?
    Our chat agents are trained to communicate in multiple languages, including English, French, Yoruba, Hausa, and Igbo. If you require support in a specific language, please let us know, and we’ll ensure you’re connected with an agent who can assist you.
  • Are chat agents available for technical support?
    Yes, our chat agents are trained to provide technical support for a range of issues. If you’re experiencing technical difficulties, just let us know the specifics, and we’ll connect you with an agent who can help resolve them.
  • How do I know my data is secure with your service?
    We take data security very seriously. Our chat agents are trained to handle your information with the utmost confidentiality, and we use advanced encryption and security protocols to protect your data. If you have specific security concerns, feel free to ask, and we’ll provide more details.
  • What is the process for handling sensitive information in chat?
    We handle all sensitive information with strict confidentiality and comply with relevant data protection regulations. Our chat agents are trained to manage sensitive data securely, and we use encryption to protect your information during transmission.
  • Can I request for transcript of chat sessions with my clients
    Yes, you can request a transcript of your chat sessions with your clients. Contact our Support team and they will provide it to you via email or through a download or via your dashboard
  • Do you offer support for international customers?
    Yes, we provide support for international customers. If you need assistance, please let us know your location and specific needs, and we’ll ensure you’re connected with a chat agent who can help.